How we collect, use, and protect your data across BaykAI platforms and this website.

1. Scope

This policy explains how BaykAI handles personal data on the bayk.ai website and across our platforms: Enterprise Search, AI Infrastructure, LLM Security & Compliance (Guardrails), Digital Identity Infrastructure, and Autonomous Swarm Systems.

For platform deployments, BaykAI typically processes data on behalf of the customer organization, which remains the controller of that data. Where a signed data processing agreement exists, it applies alongside this policy.

2. Data We Collect

On this website we collect the information you submit through the contact form, such as your email address, company name, and message. When you submit the form we also record your IP address and an approximate location derived from it (country, region, city, time zone, and approximate coordinates), and we use a bot-protection challenge provided by Cloudflare, which processes technical data about your browser and connection.

Within our platforms we process the data our customers upload or connect, including documents, prompts and responses, identity verification records, mission telemetry, account details, and usage logs required to operate the services.

3. How We Use Data

We use website data to respond to inquiries, evaluate partnership and product access requests, and understand how the site is used. We use platform data to deliver, secure, monitor, and support the services our customers have configured.

We do not sell personal data and we do not use customer content to train models for other customers. Aggregated, non-identifying usage statistics may be used to improve reliability, capacity planning, and product quality.

4. Legal Bases & Consent

We process personal data where it is necessary to perform a contract with you, where we have a legitimate interest such as securing our services and responding to inquiries, where we have a legal obligation, or where you have given consent.

Where consent is the basis, for example for optional communications, you can withdraw it at any time by contacting [email protected]. Withdrawing consent does not affect processing that took place before the withdrawal.

5. Data Hosting & Transfers

BaykAI AI Infrastructure services run on GPU cloud and LLM infrastructure hosted in data centers located in Türkiye, allowing customers to keep AI workloads and related data under local control and residency requirements.

Some website and operational tools may involve service providers located outside Türkiye. Where data is transferred internationally, we rely on appropriate safeguards such as contractual protections and provider security commitments.

6. Retention

Website inquiry data is retained for as long as needed to handle the request and maintain a record of our correspondence, and is then deleted or anonymized unless a longer period is required by law or an ongoing relationship.

Platform data is retained according to the customer's configuration and contract. Audit logs, verification records, and security events may be kept for defined periods to satisfy compliance obligations before secure deletion.

7. Security

We apply technical and organizational measures appropriate to the sensitivity of the data we handle, including role-based access control, encryption in transit, network segregation, monitoring, and audit-ready logging across our platforms.

No system can be guaranteed completely secure. If we become aware of a personal data breach affecting your data, we will notify affected customers and authorities as required by applicable law and our contractual commitments.

8. Sharing & Processors

We share personal data only with service providers that help us operate the website and platforms, such as hosting, bot protection, analytics, and support tooling, and only to the extent needed for those purposes under written agreements. Contact form submissions, including the IP address and approximate location described above, are delivered to our internal Slack workspace so that our team can respond to your inquiry.

We may also disclose data where required by law, regulation, or a valid legal request, or to protect the rights, safety, and security of BaykAI, our customers, or the public. We do not share customer content with other customers.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to certain processing, and to receive a copy of data you have provided in a portable format.

To exercise these rights, contact us at [email protected]. If BaykAI processes your data on behalf of a customer organization, we may direct your request to that organization or assist it in responding, as appropriate.

10. Contact & Updates

Questions about this policy or about how BaykAI handles data can be sent to [email protected]. We aim to respond to privacy inquiries promptly and to work with you to resolve any concerns about our data practices.

We may update this policy from time to time to reflect changes in our services, infrastructure, or legal requirements. The current version is always available at bayk.ai, and material changes will be communicated to active customers.